FREQUENTLY ASKED QUESTIONS

• New agents must visit the public page at https://sites.google.com/view/miramar-maldives/home to sign up. 

• Once approved and registered, agents will receive login credentials for the private booking portal.

• A 50% non-refundable deposit is required within 7 days of booking confirmation. Proven agents booking 10+ charters per year qualify for a reduced deposit of 30%. The final payment is due 45 days before departure.

Amendments must be requested at least 30 days before the charter date and may incur fees. Cancellation penalties are as follows:

• More than 90 days before charter: 50% of the deposit forfeited.

• 60–89 days: 75% of the total cost forfeited.

• Less than 60 days: 100% of the total cost forfeited.

• Guests can enjoy up to 3 dives per day, however, if right conditions are met, bonus short dives are possible.

• Special events such as beach BBQs, island visits, and snorkeling excursions can be arranged to enhance the guest experience.

• Guests must check in at Velana Airport Counter No. 2A by 12:00 PM. Boarding begins at 2:00 PM, and all guests must be onboard by 3:15 PM for a 4:00 PM departure.

• Guests should pack lightweight clothing, diving certifications (if applicable), and ensure they have valid travel and diving insurance. Green Tax payments ($12 per guest per night) are made onboard.

• Guests must disembark by 8:00 AM on the final day.

• The Maldives offers great diving year-round. The dry season (December to April) provides ideal conditions, while the wet season (May to November) offers opportunities to see manta rays and whale sharks. Average temperatures range from 26°C to 31°C (79°F to 88°F). 

• June and July are typically the peak of the wet season, characterized by stronger winds and rougher seas. During this time, the boat takes a season break for maintenance, crew rest, and training.

• Miramar Maldives is not just a marketing and sales agency; it operates with a deep understanding and connection to the boating and diving industry in the Maldives. 

• The company collaborates closely with boat owners, operators, and the wider diving community, ensuring trust and transparency.

• Trust is the cornerstone of Miramar Maldives' operations. Unlike others, the company is dedicated to changing the perception of the Maldivian boating industry by promoting ethical practices and building strong relationships with both boat owners and international clients. By focusing on professionalism and reliability, Miramar Maldives aims to elevate the reputation of the diving industry in the Maldives.

• Simply put, we have a "foothold". We are equally invested in the success of each of the products marketed and sold by Miramar Maldives Pvt. Ltd.

• The Maldives’ boating industry has faced challenges with mismanagement and mistrust. Miramar Maldives stands out by ensuring transparency, ethical dealings, and a commitment to both client satisfaction and operator success.